How did we do?
My name is (preferred but optional):
My need is / was:
NannyCare / Housekeeping Services - Long Term
NannyCare / Houskeeping Services - Short Term
Regular Housekeeping Services
Non Regular Housekeeping Services
Move In / Move Out One Time Cleaning Services
MARKETING & ADMINISTRATION (CHECK ALL THAT APPLY)
Good response time to my initial inquiry
Found the website useful in understanding services
Professional, timely, responsive followup
Found price schedule generally reasonable
Found the service to be expensive relatively
Please explain the main drivers for your use of our service or your decision not to use our services
NANNYCARE / HOUSEKEEPING PROSPECTS & CLIENTS ONLY:
CAHS understood well my needs and requirements
I relied on the expertise and experience of CARE
Received at least 3 resumes of qualified nannies
CARE clearly knew well each candidate presented
I decided to use the service
I decided not to use the service
FOR HOUSEKEEPING CLIENTS & SHORT TERM CHILDCARE CLIENTS
My caregiver / housekeeper is / was:
Ayana Swann Ramotar
We found our Caregiver (Nanny and/or Housekeeper) to be (check all that apply):
Very passionate about her work
Obviously loves children
A good housekeeper
Received and acted on our instructions always
Was an excellent cook and was always keen to do so
Talked / texted on her smartphone excessively
Was a keen communicator with us throughout the day
Spoke fluent English - very easy to understand
Sometimes difficult to understand
I would not use her again, though I would use Care
Easily established a repertoire with our kids
Was always suitably attired
Proved to be a good, careful driver
We had no need for her to drive
Was creative and good at engaging the kids
The kids love / loved her!
Was obviously well trained and experienced
Always cheerful. Consistency of personality.
Travelled with us at times
Lived in during her engagement
Lived out during her engagement
Respectful of my home & family and my parenting
Is okay with my pets. Obviously likes animals
Yes, she arrived comfortably on time ready to work
No, she was / is routinely more than 5 mins late
No, she was / is routinely more than 15 mins late
Her timeliness and inconsistency is annoying to us
Better than excellent
I'm on the verge of changing Housekeeping services
My housekeeper is thorough and consistent
I can always tell when there has been a change
My housekeeping takes too many liberties
Pretty good, I've had worse
I prefer a team of 2 - to finish quicker
I prefer a single consistent lady attend to me
On a scale A-F (where A is Excellent), I rate the service:
A - Excellent. Met, slightly exceeded expectations
B - Average. Good. Would use again.
C - Average. Good. Would consider other providers.
D - Poor.
F - Would never use again. No Referrals.
I would definitely use Care@Home Services again.
I might use Care@Home Services again.
I'd consider other options first
I will not use Care@Home Services again
I'd like to receive the monthy newsletter
I'm interested in the private baby nursery to open
I'd comfortably recommend Care@Home Services to my friends and colleagues:
Yes, most definitely
Yes, with minor reservation
I don't think so
Other comments you'd like us to know as we look to grow our business:
If so inclined, we'd love your testimonial which we may use...we'll reference first names only...